Terms and Conditions

Effective Date: 02/26/2026

(“Website”), operated by Clean Sister Service (“Company,” “we,” “us,” or “our”). These Terms and Conditions of Use (“Terms”) govern your use of our Website, services, features, and interactions with our business, including phone calls, SMS messages, email communications, online forms, booking links, and in-person services.

By accessing or using this Website or our services, you agree to these Terms. If you do not agree, please do not use this Website or our services.

1. Acceptance of These Terms

By accessing and using this Website, you agree to be bound by these Terms. If you do not accept these Terms, you are not authorized to use the Website or our services.

You must be at least 18 years of age to book cleaning services. If you are under 18, a parent or legal guardian must make the booking on your behalf.

2. Acceptance of Our Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. If there is any conflict between the Privacy Policy and these Terms, these Terms shall govern.

3. Additional Agreements

When you book services, request estimates, or participate in promotions, you may be required to agree to additional policies, including booking, deposit, rescheduling, cancellation, access-to-property, or payment policies. These additional policies are legally binding and supplement these Terms.

4. Ownership and Intellectual Property

This Website and all related content, including but not limited to text, images, videos, logos, graphics, designs, and software (“Content”), are owned by Clean Sister Service or used with permission.

You may not copy, reproduce, distribute, sell, modify, or exploit any portion of the Website or its Content without prior written consent.

5. Trademarks

All trademarks, service marks, logos, and trade names displayed on this Website are the property of Clean Sister Service or their respective owners. Unauthorized use is strictly prohibited.

6. Access and Use of the Website

You are granted a limited, non-exclusive, revocable license to access and use the Website for personal, non-commercial purposes only. You agree not to:

Interfere with the security or functionality of the Website

Attempt unauthorized access to our systems

Use automated tools or scraping software

Misuse the Website in any way that could harm our business or reputation

7. User-Generated Content

If you submit reviews, photos, comments, or feedback:

You confirm you have the right to submit the content

You grant us a worldwide, royalty-free license to use and display it

You will not submit unlawful, abusive, defamatory, or misleading content

We reserve the right to remove content at our discretion.

8. Removal of Content

If you believe content on this Website violates your rights, please contact us. We comply with applicable copyright laws and will respond to valid requests.

9. Feedback

Any feedback, suggestions, or ideas you provide become our property and may be used without compensation.

10. Your Responsibilities

You agree to provide accurate, complete, and up-to-date information when booking services.

You are responsible for:

Providing safe access to the property

Securing pets before service

Informing us of fragile, valuable, or special-care items

Ensuring utilities (water, electricity) are functional during service

11. Disclaimers

Our services are provided on an “as is” and “as available” basis.

Cleaning results may vary depending on:

Property condition

Level of dirt or buildup

Maintenance history

Surface materials

We do not guarantee complete stain removal, permanent damage restoration, or outcomes beyond standard cleaning practices.

12. Booking, Payments, and Cleaning Policies

Deposits

A non-refundable deposit may be required to secure your appointment. The deposit is applied toward the total service cost.

Remaining Balance

The remaining balance is due upon completion of service unless otherwise agreed.

Accepted payment methods may include cash, card, or electronic payments. Processing fees may apply to card payments.

Access to Property

If we are unable to access the property at the scheduled time, a cancellation or lock-out fee may apply.

Rescheduling

Rescheduling within 24 hours of the appointment may result in loss of deposit.

Cancellations

Appointments must be canceled at least 24 hours in advance.

No Refunds

All services are final once completed. If there is a concern, it must be reported within 24 hours so we may assess and address the issue.

13. Limitation of Liability

To the fullest extent permitted by law, Clean Sister Service shall not be liable for indirect, incidental, special, or consequential damages.

Our total liability for any claim shall not exceed the total amount paid for the specific cleaning service provided.

14. SMS and Email Communications

By providing your phone number or email address, you consent to receive communications including:

Booking confirmations

Appointment reminders

Service updates

Promotional messages (with consent)

Email: You may unsubscribe at any time using the unsubscribe link.
SMS: Reply STOP to opt out.
Message and data rates may apply.

We do not sell or share your opt-in information for third-party marketing.

15. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for their content or policies.

16. Modification or Discontinuation

We reserve the right to modify, suspend, or discontinue any part of our Website or services at any time.

17. Waiver

Failure to enforce any provision of these Terms does not constitute a waiver.

18. Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the State in which Clean Sister Service operates.

All disputes shall be resolved in the appropriate courts within that State.

20. Indemnification

You agree to indemnify and hold harmless Clean Sister Service, its owner, affiliates, and representatives from any claims arising from your use of our Website or services.

21. Changes to These Terms

We may update these Terms at any time. Continued use of the Website or services constitutes acceptance of updated Terms.

22. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clean Sister Service regarding use of our Website and services.

23. Definitions

Website: www.cleansisterservice.com

Content: All text, images, media, designs, and code

User-Generated Content: Any content submitted by users

Services: Residential cleaning, office cleaning, move-in/move-out cleaning, Airbnb turnover cleaning, deep cleaning, and related cleaning services

24. Contact Information

Clean Sister Service

📍 Aurora, Colorado

📞 Phone: 970-581-2472

📧 Email: [email protected]

🌐 Website: www.cleansisterservice.com